About Friends Life

Friends Life was launched in March 2011 and is a provider of pensions, investments and insurance with over five million customers and a heritage that dates back over 200 years. Our key business lines are corporate benefits and individual protection.

Friends Life is part of the Friends Life group, the name used to describe Friends Life Holdings plc and all subsidiaries of that company.

We can trace our origins as far back as 1810, with Friends Provident being founded in 1832 to help alleviate the hardship of Quaker families facing misfortune.

Other brands in the Friends Life group include:

  • Friends Provident International, which develops competitive savings, investment and pensions products for a broad and diverse range of markets including Hong Kong, the United Arab Emirates, Singapore and Germany.
  • fpb AG, a wholly owned distribution partner in Germany.
  • Lombard, a Luxembourg based company which specialises in the use of life assurance as a wealth management solution for high net-worth investors.
  • Sesame Bankhall Group, which was formed in 2009, combining the leading IFA network, support service provider and mortgage club, to create the UK's largest distributor of professional support services to financial advisers.
  • a 30% stake in AmLife, an insurance subsidiary of AmBank Group, which operates in Malaysia.

Friends Life group – the facts

Founded – Our origins can be traced back to 1810.

Heritage – Over 200 years of experience in meeting the financial needs of our customers.

Customers – We have 5 million customers worldwide.

Employees – We employ around 6,000 people worldwide.

Countries – We operate from eight countries around the world including: United Kingdom, Germany, Luxembourg, Dubai, Singapore, Hong Kong, Kuala Lumpur (AmLife) and the Isle of Man.

Funds under management – We manage funds of £54.8 billion (as at 30 June 2010) on behalf of our customers Note: this is expected to increase to around £110 billion (as at 31 December 2010).

Ranking – Friends Life is the 5th largest Life and Pensions company ranked by UK market capitalisation (source: Thomson Reuters Datastream).

Main activities - We provide pensions, investments and insurance

Insurer financial strength ratings (as at 15 September 2010)


Company Standard & Poor's Moody's Fitch
Friends Provident Life & Pensions Ltd A- (Strong) Outlook - Negative Reaffirmed 28 Sep 2010 A3 (Strong) Outlook - Positive Reaffirmed 7 Oct 2010 A+ Outlook - Stable Reaffirmed 15 Sep 2010

AKG financial strength ratings (as at November 2010)


Friends Provident Life and Pensions Ltd B+ (Very Strong)
Friends Provident Pension Ltd B+ (Very Strong)
Friends Provident Life Assurance B+ (Very Strong)
Friends Provident International B (Strong)

Service Availability

Online new business and policy servicing are available during the following core hours:

  • Monday-Friday: 8am-8pm
  • Saturday: 8am-4pm

About Friends Life